casinogame Privacy Policy

01 Introduction

casinogame ("we," "us," or "our") operates the online gaming platform accessible at casinogame.one (the "Platform"). We are committed to protecting the privacy and personal data of all users who access or register on the casinogame Platform, particularly Filipino players whose data is subject to the protections afforded by Republic Act No. 10173, the Data Privacy Act of 2012 (DPA), and its Implementing Rules and Regulations.

This Privacy Policy describes the types of personal data casinogame collects, the purposes for which that data is processed, the parties with whom it may be shared, the security measures we employ to protect it, and the rights available to you as a data subject under Philippine law. This Policy applies to all personal data collected through the casinogame website, mobile-optimized platform, customer support channels, and any other services we provide.

If you have any questions about this Privacy Policy or how casinogame handles your personal data, please contact our Data Protection Officer using the details provided in Section 14 of this Policy.

02 Data We Collect

casinogame collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

2.1 Identity & Registration Data

• Full legal name as it appears on your government-issued identification;
• Date of birth (used to verify that you meet the 21+ age requirement);
• Gender (optional, collected during registration);
• Nationality and country of residence;
• Username and encrypted account password.

2.2 Contact Data

• Email address registered to your casinogame account;
• Philippine mobile number for SMS verification and account notifications;
• Residential address (required for KYC verification and regulatory compliance).

2.3 Identity Verification Documents

• Copies of government-issued photo identification (e.g., Philippine passport, driver's license, SSS/UMID card, PhilSys National ID);
• Proof of address documents (e.g., utility bills, bank statements issued within the last three months);
• Proof of payment method ownership where required.

2.4 Financial & Transaction Data

• Deposit and withdrawal transaction records, including amounts, dates, and payment methods used (GCash, PayMaya, BPI, BDO, Metrobank, and others);
• Account balance history;
• Bonus and promotional credit records;
• Payment method identifiers (e.g., masked GCash mobile number, masked bank account number) — full payment credentials are never stored by casinogame.

2.5 Gaming Activity Data

• Game session records, including games played, stakes placed, and outcomes;
• Bonus usage and wagering history;
• Responsible gaming tool settings (deposit limits, session reminders, self-exclusion status).

2.6 Technical & Device Data

• IP address and approximate geographic location derived from IP;
• Device type, operating system, and browser information;
• Session timestamps and login history;
• Cookie identifiers and similar tracking technologies (see Section 7).

2.7 Communications Data

• Records of your communications with casinogame customer support, including live chat transcripts, email correspondence, and support ticket history;
• Survey responses and feedback submitted voluntarily.

03 How We Collect Your Data

casinogame collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in a promotion;
• Automatically — through cookies, web beacons, and similar tracking technologies when you browse or use the casinogame Platform (see Section 7);
• From third-party service providers — including identity verification agencies, payment processors, fraud detection services, and analytics providers who assist casinogame in operating the Platform;
• From regulatory and law enforcement authorities — where casinogame is required by law to collect or verify certain information.

04 How We Use Your Data

casinogame processes your personal data for the following purposes:

Purpose	Data Used
Account registration and management	Identity, contact, and login data
Age and identity verification (KYC)	Identity documents, date of birth
Processing deposits and withdrawals	Financial and transaction data
Providing and improving gaming services	Gaming activity and technical data
Fraud prevention and AML compliance	Identity, financial, and technical data
Customer support and dispute resolution	Communications and account data
Responsible gaming monitoring	Gaming activity and account data
Marketing communications (with consent)	Contact and preference data
Legal and regulatory compliance	All categories as required by law

05 Legal Basis for Processing

casinogame processes your personal data on the following legal bases as recognized under the Data Privacy Act of 2012 and its Implementing Rules and Regulations:

• Contractual necessity: Processing is necessary to perform the contract between you and casinogame — specifically, to operate your account, process transactions, and provide gaming services;
• Legal obligation: Processing is required to comply with applicable Philippine laws and regulations, including anti-money laundering (AML) obligations, PAGCOR licensing requirements, and tax reporting obligations;
• Legitimate interests: Processing is necessary for casinogame's legitimate interests in fraud prevention, platform security, and service improvement, provided those interests are not overridden by your rights and freedoms;
• Consent: For marketing communications and non-essential cookies, casinogame relies on your freely given, specific, and informed consent. You may withdraw this consent at any time.

06 Data Sharing & Disclosure

6.1 Service Providers

casinogame shares personal data with carefully selected third-party service providers who assist us in operating the Platform. These include payment processors (such as GCash and PayMaya network operators), identity verification providers, cloud hosting services, fraud detection platforms, and customer support software providers. All service providers are contractually bound to process your data only on casinogame's instructions and in accordance with applicable data protection law.

6.2 Regulatory & Law Enforcement Authorities

casinogame may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), the Bureau of Internal Revenue (BIR), or other competent Philippine authorities where required by law, court order, or regulatory directive. casinogame will notify you of such disclosures where legally permitted to do so.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of casinogame's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Privacy Policy that result from it.

6.4 No Sale of Personal Data

07 Cookies & Tracking Technologies

casinogame uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and support security functions. A cookie is a small text file placed on your device when you visit a website. The types of cookies used by casinogame include:

• Strictly necessary cookies: Essential for the Platform to function correctly. These include session authentication cookies and security tokens. These cookies cannot be disabled without affecting Platform functionality;
• Functional cookies: Remember your preferences such as language settings and responsible gaming tool configurations to provide a more personalized experience;
• Analytics cookies: Help casinogame understand how players use the Platform — which pages are visited most, where players encounter difficulties, and how the Platform can be improved. Analytics data is aggregated and anonymized where possible;
• Marketing cookies: Used only with your consent to deliver relevant promotional content. You may opt out of marketing cookies at any time through your browser settings or by contacting casinogame support.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the casinogame Platform.

08 Data Retention

casinogame retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with AML and PAGCOR record-keeping requirements;
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act and BIR regulations;
• Customer support communications: Retained for three (3) years from the date of the last interaction;
• Marketing consent records: Retained for as long as you remain opted in, plus three (3) years following withdrawal of consent;
• Technical and device data: Retained for up to twelve (12) months from collection, unless required for longer periods for fraud investigation or legal proceedings.

When personal data is no longer required, casinogame will securely delete or anonymize it in accordance with our internal data disposal procedures.

09 Data Security

casinogame implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the casinogame Platform;
• AES-256 encryption for sensitive data stored in our databases;
• Multi-factor authentication (MFA) options for player accounts;
• Regular penetration testing and vulnerability assessments conducted by independent security specialists;
• Strict access controls ensuring that only authorized casinogame personnel can access personal data, on a need-to-know basis;
• Comprehensive staff training on data protection and information security practices.

While casinogame takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, casinogame will notify the National Privacy Commission and affected data subjects in accordance with the requirements of the Data Privacy Act of 2012.

10 Your Rights as a Data Subject

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by casinogame:

• Right to be informed: You have the right to be informed about how your personal data is collected and processed, as set out in this Privacy Policy;
• Right of access: You may request a copy of the personal data casinogame holds about you at any time;
• Right to rectification: You may request correction of any inaccurate or incomplete personal data we hold about you;
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to casinogame's legal retention obligations;
• Right to object: You may object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests;
• Right to data portability: You may request that casinogame provide your personal data in a structured, commonly used, and machine-readable format;
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data protection rights have been violated.

To exercise any of the above rights, please contact our Data Protection Officer using the details in Section 14. casinogame will respond to all valid data subject requests within thirty (30) days of receipt.

11 Children's Privacy

The casinogame Platform is strictly intended for individuals who are 21 years of age or older. casinogame does not knowingly collect personal data from individuals under the age of 21. If casinogame becomes aware that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account will be closed.

12 Third-Party Links

The casinogame Platform may contain links to third-party websites or services for informational purposes. casinogame is not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies solely to data collected by casinogame through the casinogame.one Platform.

13 Updates to This Privacy Policy

casinogame reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Where changes are material, casinogame will provide notice via email or a prominent notice on the Platform prior to the changes taking effect. The "Last Updated" date at the top of this Policy will always reflect the date of the most recent revision.

Your continued use of the casinogame Platform following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. If you do not agree to the revised Policy, you should stop using the Platform and may request account closure in accordance with the casinogame Terms & Conditions.

14 Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way casinogame handles your personal data, please contact our Data Protection Officer. We are committed to resolving all privacy-related concerns promptly and transparently.

You also have the right to lodge a complaint directly with the National Privacy Commission if you are not satisfied with casinogame's response to your privacy concern. For more information on your rights under the Data Privacy Act of 2012, visit the NPC's official resources.

For all other account-related queries, our 24/7 customer support team is available via the casinogame Platform. You may also review our Terms & Conditions and Responsible Gaming pages for additional information about your rights and obligations as a casinogame player.